Payments
Refund and cancellation policy
Payments are one-time purchases of product-specific bid credit. This policy explains when a checkout can be cancelled and how refund adjustments affect placement.
Effective August 24, 2026
Cancel before payment
You may leave or cancel the hosted checkout before payment completes. Product Outbid has no recurring paid-placement subscription, so there is no renewal to cancel. An abandoned or failed checkout grants no credit.
After delivery
Bid credit is normally delivered immediately after a verified successful payment and is generally final once applied. A change in rank, lower than expected traffic, a competitor's later payment, or voluntary owner delisting does not create an automatic refund.
When to contact us
Contact Support promptly if you were charged twice, charged an incorrect amount, or did not receive the purchased credit. Include the account email, product URL, approximate time, amount, and provider payment reference—but never send a full card number or security code. Requests are reviewed under applicable law and the facts of the transaction.
Refunds and disputes
Approved refunds return through the original provider-supported payment method. Bank and payment-network timing can vary. A successful refund or payment dispute debits only the affected payer's bid credit, up to the amount that remains. A verified dispute win or cancellation can restore that debit exactly once. If an activation's net credit falls below the minimum, the product may be suspended for review.